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Booking Conditions

Guests will receive a separate information sheet with COVID guidelines and procedures that we currently have in place, prior to travelling, Booking conditions are much the same as previous, Slight changes to existing ones are highlighed in green below.

1. Contract

The contract will be between the customer and the owner but will not exist until a signed/emailed booking form, together with a non-returnable 20% deposit has been received. Once the booking is confirmed, the balance will be due at least 28 days before the start of the holiday commences.

 

2. Cancellation

If the customer should have to cancel the holiday, the owner will make every effort to re-let the property but otherwise the customer will be liable to pay the full balance. CUSTOMERS ARE STRONGLY ADVISED TO TAKE OUT INSURANCE IN CASE OF THIS EVENTUALITY.

 

3. Security Deposit

This is a deposit payable with the balance for the property booked, to cover loss. damage and additional cleaning of the property if it is left in an unsatisfactory condition. This will be refunded less any charges, on return of they keys. This deposit is £50 for one week, plus £20 for additional weeks.

 

4. Pets

Up to two well behaved dogs will be permitted at a charge of £5 per dog per week. Please ensure that pets are kept off furniture and away from the upstairs rooms, bearing in mind that subsequent visitors may not be pet owners. Please also refrain from allowing your pet to litter the garden, this can cause damage to the lawn and is unhygienic for children and adults alike if they want to use the garden to sit in.

 

5. Keys

Keys are usually obtained from the cottage keysafe and should be left and locked back up in there on departure. The key safe code and instructions on how to access the safe will be emailed to the guest approximately 2 days prior to the commencement of their stay.

 

6. Linen

Bed linen is CURRENTLY NOT provided nor (as standard) are hand/bath/beach towels. We are at present asking guests to bring much of their own bedding. We will provide mattress protectors and bottom sheets which will be laundered every changeover, but you will be asked to provide your own duvets, duvet covers, pillows and pillowcases as standard. We feel most guests will feel more comfortable with this arrangement. For those that would prefer to have all bedding provided it is no problem, this can be arranged prior to your stay.

 

7. General Conditions

a. Only the maximum number of persons and animals shown on the booking form may occupy the property and under no circumstances may the booked holiday period be extended beyond the initial booking except by prior written agreement of the owner.

 

b. Any complaints regarding the condition of the property must be taken up with the owner within 36 hours of arrival. Under no circumstances can compensation be made for complaints after the tenancy has ended.

 

c. Tennants are welcome after 2.30pm on arrival day and must vacate the premises by 9.30am when they leave. Please ensure these times are adhered to and customers are asked to please leave the premises in a clean and tidy condition.

 

8. Smoking

Smoking is not permitted inside the cottages, however guests are welcome to do so in the garden/patio and dispose of any butts in the bins.

 

9. Amendments to a booked week

Changes to the dates of weeks already booked, may be considered at the owners discretion, dependant on timescales/time of year. An administration charge of £40.00 must be paid before any change is processed.

Beach day

Holiday Cottage by the Sea 

Churchtown Cottage

Crantock . Near Newquay . Cornwall

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